Peeves about customer service after your spouses' death

BIG pet peeve.  I cannot tell you the amount of people that I deal with over the phone who say ABSOLUTELY NOTHING when you explain that you're trying to make a change to your plan or bill because your spouse died.  Customer service departments need serious training in this area.

Also, people keep trying to solicit money from you even when you explain that circumstances have changed because your spouse died.  Usually, they don't even acknowledge that you just said that, they simply ask for a smaller amount.

Here's the appropriate response.  "I'm very sorry for your loss".  Now, was that so hard to say?

There is a lack of humanity going on over the phone!